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Refund Policy
Last updated: February 1, 2026
7 Days
Refund Window
5-10 Days
Processing Time
100%
Full Refund
Eligible for Refund
- Technical issues preventing access to paid features for more than 48 hours
- Accidental duplicate payment
- Subscription charged after cancellation request
- Service significantly different from what was advertised
Not Eligible for Refund
- Change of mind after purchase
- Failure to use the service during the subscription period
- Dissatisfaction with exam results (we are a preparation tool, not a guarantee)
- Partial refunds for unused days of subscription
- Requests made after the refund window has closed
1. Refund Window
You may request a full refund within 7 days of your initial purchase if you are not satisfied with our service. After this period, refunds will only be considered in exceptional circumstances.
2. How to Request a Refund
To request a refund, email us at support@preptuner.com with your registered email address, payment receipt/transaction ID, and reason for the refund request. We will respond within 3 business days.
3. Refund Processing Time
Once approved, refunds are processed within 5-10 business days. The actual time to receive funds depends on your payment provider and bank.
4. Subscription Cancellation
You can cancel your subscription at any time from your account settings. After cancellation, you will continue to have access until the end of your current billing period. No refund is provided for the remaining period.
5. Free Trial Conversions
If you signed up for a free trial and it converted to a paid subscription, you may request a refund within 3 days of the first charge if you forgot to cancel before the trial ended.
6. Promotional Offers
Purchases made with significant discounts (more than 50% off) or during special promotional periods may have different refund terms, which will be clearly stated at the time of purchase.
7. Account Suspension
If your account was suspended due to violation of our Terms of Service, you are not eligible for a refund.
8. Disputes
If you have a payment dispute, please contact us first before initiating a chargeback with your bank. We are committed to resolving issues fairly and promptly.